I am an Outbound Lighting customer for life! They make outstanding products for cyclists. Even if you break their lights or otherwise parts of them, doing dumb stuff, they’ll take care of you! I experienced their top-tier customer service firsthand after I stripped the head of the installation screw for my Trail Evo mount, which I was swapping between bikes. Outbound Lighting’s team went above and beyond, swiftly sending me a replacement screw and a whole new mount at no cost, eliminating my need over transferring parts between bikes. Then, within days of the first warranty request, I had an incident involving a low-hanging branch leading to what looked like catastrophic damage to my Hangover Light. Outbound immediately emailed pre-paid postage so I could return the damaged unit at no cost. Astoundingly, they replaced the housing for the light without any hassle and returned it to me functioning flawlessly. True to their word, they turned it around quickly, getting it in the mail back to me the same day they received it. With shipping time to and from Alaska, the whole process only took 7 days from broken light to repaired light in my hands! Every interaction with Outbound Lighting has left a positive impression, not just for their prompt service but also for their attentiveness to customer satisfaction. This brand sets the standard for what quality and reliability should be in the lighting industry. I wholeheartedly recommend Outbound Lighting to anyone in need of dependable cycling lighting solutions backed by an outstanding warranty and customer service!