Warranty
In short: we got you.
You shouldn't have to spend money beyond the initial purchase to keep your lights running for at least 3 years. But we know shit happens out there, and we'll stand behind the product no matter what. Here's exactly what that means.
The short version
- 3 years, no questions. Anything that fails on its own in the first 3 years gets fixed or replaced, free. That covers the light, the battery, the mounts, and the charger.
- After that, and for anything you did to it: lifetime "Don't Be A Dick" coverage. Crashed it, dropped it, ran it over, dog ate it. Tell us what happened and we'll get you sorted. More on this below.
- Real humans, usually the same business day. Every warranty request is read and answered by someone in our offices. No bots, no ticket queue you'll never hear back from.
- 30 days to love it or return it. Full refund, and we cover return shipping on all orders.
The "Don't Be A Dick" Warranty Extension Policy
Most companies write a warranty that covers defects and then spend three paragraphs explaining why your problem isn't one. We went the other way. On top of the 3 year warranty, every light we've ever made is covered for life under one policy with two rules:
Be kind. You'll be talking to a real person who is working hard to take care of you. Treat them like it.
Be honest. Tell us exactly what happened. Took it apart to see how it works? Say so. Went over the bars into a rock garden? Say so. Left it on the roof of the car and drove off? Say so. We don't care how it broke, we care that we know why, because we engineer the failure mode out of the next one. Honest stories make better lights. Made-up stories waste everyone's time.
Follow those two rules and we'll take care of it. Straight-up defects are always free. Crash damage and user error we handle case by case, and it's almost never the price of a new light.
What's covered, plainly
- Defects in materials or workmanship for 3 years from your purchase date. Free repair or replacement, and we pay shipping both ways. Light, battery, mounts, and charger.
- Crash, drop, water, wear, stupidity for life, under DBAD.
- Bought from a dealer or a shop? Same coverage. Come straight to us, you don't need to go back through the shop.
- Bought it used? Still covered. The warranty follows the light, not the receipt.
- Outside the US? Still covered, and we still pay the shipping both ways.
How it works
- Hit the button above and pick "Warranty & Product Problems."
- Tell us what's going on with as much detail as you can. Photos help a lot. Your order number or the shop you bought from helps too, but if you don't have it, don't sweat it.
- We'll respond, typically the same business day, and tell you the plan. Often we can diagnose it from your description and just ship the part.
- If it needs to come back to us, we'll send you a prepaid label. Most repairs go back out within a few business days of arriving.
Love it or return it
We use these lights every night we can. We're confident enough that they're better than whatever you're running now that you get 30 days from delivery to send it back for a full refund, for any reason. Ride it, don't just look at it in the box. As long as it comes back in good, re-sellable condition (no crash damage, all the parts), we'll refund the full order and cover the return shipping on domestic orders.
Need to return something outside 30 days? Contact us and we'll work out something fair. Odds are if it's still in new condition and you follow the two rules above, we'll take it back with no fuss.
Still have a question we didn't answer here? Check the knowledge base or just ask us.