Customer reviews
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Every review here is collected and verified by Judge.me from real orders. We don't edit them, we don't filter the low ones out, and we read all of them. (Even the unhinged ones)
Best lights I’ve ever had. My whole crew rides with them. You won’t find a better company to deal with.
These guys provide the highest level of support! I wanted to pay for a part that broke and they refused.
other riders are jealous of my light system.
Absolutely blown away with the quality of the product and the customer service experience
Great Products and Great Customer Service. Sent me a replacement screw for my mount for free.
I LOVE these lights!!!!! I was using a camping head lamp for evening mtb rides... Not a great idea... I ran into some folks on the trail, to what only can be described as a mtb, with trophy truck lighting coming down the trial! They came up on me like a flying saucer trying to beam me up! The whole trail in front of me was lit perfectly. I asked them what lights they were running and they pointed me Outbound Lighting. Once I had the EVO & Hangover fired up, I knew I made the right choice. These light are well constructed, have amazing battery life, super easy to use and the brightness with that beam spread, chefs kiss. They are so good! I've had a few 2 hour plus rides in medium mode, and the battery didn't drop a bit. Now I've been running in adaptive, this one hits the sweet spot. If you're thinking about getting these, stop thinking and make the move. YOU WILL NOT REGRET THESE
Best customer service of any company on the planet. I needed a new set screw for my Detour light and they shipped it within 30 minutes of answering my initial email request.
Always friendly, super knowledgeable and exceeding expectations — Outbound Lighting customer service is the gold standard!
Their customer service is both friendly and top notch! They've earned a lifetime customer in me.
Bought a Detour light a little over a year ago and have been very happy with it. Unfortunately, the light suffered some water damage on a bikepacking trip (very rainy day). Reached out to Outbound and with a few emails and photos, a replacement light was on its way. Fantastic service and really standing behind their products.
Best lights on the market, no wires, no hassle, fast charging, long lasting four different light intensities, low battery warning , etc. Customer service is perfect. All my previously owned light systems pale in comparison.
I have been riding with Niteriders for years. My helmet light was not holding a charge so decided to replace it with the Portal. This light is incredible and gives night riding a whole new experience. Looking at purchasing the Trail Evo soon.
My helmet light has lasted three seasons now. Its top notch quality. Service from company is excellent. They shipped a new rubber charging port cover free that went bad. Communication was very fast and friendly. Excellent experience with the company and product.
You get what you pay for. Best lights on the market. Incredible customer service. The warranty is no joke. If your thinking of a light purchase go Outbound, you won’t regret it!
Hands Down, Best MTB lamps on the market. Not only are they the best, Nobody stands behind their product better than Outbound Lighting. And I mean nobody that sells anything. You can’t buy a product from a company that is better than Outbound! 10 out of 5, all day long!!!!
Amazing light, super bright, lasts a long time, good side-view. Pretty much everything i expected from a rear light from OL after having one of their headlights for a few years.
Wow is an understatement!!! I had an issue with my Portal light and all it took was a short e-mail and video. I had the replacement at my doorstep in no time. Great company, great service!!
I love my new Trail EVO! The best bike light I've owned, bar none. Several of my riding buddies have this light. I needed a new light and I knew exactly the one to get. Awesome customer service and happy to support US manufacturing.
Let’s start here. We’ve all heard the hype.
It’s not hype at all. I have gone through the entire process with Outbound in the past couple years….trying other lights, buying Outbound and using the warranty process. The warranty process a fast and easy and got us back out rippin at night very quickly.
The lights are amazing. Period. Ride at night? Use Outbound.
‘Nuff said.
Crazy good customer service!
Broke my light, they sent parts, fed-ex nuked the box and damaged the contents. Outbound re-shipped immediately and I’m back out into the night!
ive never experienced customer support like it. emailed the night of crashing and smashing up my trail evo, got a response that same evening. fast forward just one day and after sending some pictures of what happened and i wake up to a confirmation email of a new light being sent to me free of charge - incredible customer service that would be hard to beat, other companies need to take a leaf out of outbound lightings book. Thankyou guys - i will be making sure people know about your good work.
I can’t say thank you enough to these guys. They are phenomenal. Probably one of the best companies I’ve ever dealt with great customer service great people they stand by their product and go above and beyond.
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They are everything they advertise. This light is amazing and customer support is even better.
I needed a small bolt that I stripped out, no judgment, they just sent me a new one!
These lights are great. Riding a flow/jump trail in the dark is almost as good as daytime and a great way to stretch out our season. Their customer service is also fantastic
a 5 star rating is too low. It should be a 10 star! We have a couple of light systems for mountain bike racing. One small mounting part broke and they sent us 2! Replacement and "just in case" ...not to mention they got them to us in less than 3 days when we had to be packed and headed to the Marji Gesick 5 days from the part breaking. Awesome customer service...great product for the race! Thank you